Could wait no longer to thank you, and your organization, for all that you did to make me a happy owner of the Riverside Whitewater Retro 155XL. Your patience and persistence paid off in the end and I’m more than satisfied with the outcome. So many products are literally designed to fail, forcing the owners to upgrade and replace; this was a rare exception. You stood behind your work, and your promise of customer satisfaction. You have a solid team of individuals who exceed expectations.
We just received our 2017 Black & White, Whitewater 177 travel trailer. We love the design and especially the split twin bed option. We chose Riverside RV because of your craftsmanship and attention to detail. Thank you for making minor modifications to meet our needs. Our neighbors have complemented us on it several times. We are looking forward to our first trip as well as visiting a different National Park every year. Thank You!
We wanted to express our gratitude for all that you did to help us while we were on vacation last week. We were so far from home when we experienced a problem with the axle on our Retro 177. We were told to bring it in so you could take care of it – and you did just that! We are happy to say that we made it safe and back without any issues. Because of your generosity and genuine willingness to make things right, we truly had the most enjoyable vacation.
We were looking for the perfect trailer and found it at Riverside RV! We are absolutely in love with the new trailer and can’t wait to take her traveling!
A few days ago I arrived home safe. I want to thank you for taking the time to listen to my concerns and then do something about it. Customer service is a thing of the past, sadly, with most companies, but you demonstrated a pride in this company and showed that customer service is important at Riverside RV. I am very pleased with the professional manner in which your staff serviced my trailer. It is not just a hobby for me, but it provides me and the pets a safe place to live when we have to evacuate for hurricanes. Now I have peace of mind again. Many thanks!
Back home safe and sound. Thanks for everything!